Privacy Policy

We are committed to protecting your privacy and being transparent about how we handle your data.

1. Introduction

This Privacy Policy describes how NovaPulse ("we," "us," or "our") collects, uses, and shares information about you when you use our website (osenderibo.icu), services, and products (collectively, the "Services").

We are committed to protecting your privacy and being transparent about our data practices. We never sell your personal information and only use it to provide and improve our Services.

2. Information We Collect

Information You Provide to Us:

  • Account Information: When you create an account, we collect your name, email address, company name, and password.
  • Profile Information: Information you add to your profile, such as phone number, job title, and profile picture.
  • Payment Information: If you purchase a paid plan, we collect payment information through our secure payment processor. We do not store full credit card numbers.
  • Communication: When you contact us for support or with questions, we collect your contact information and the content of your messages.

Information We Collect Automatically:

  • Usage Data: Information about how you use our Services, including features you use, time spent, and pages visited.
  • Device Information: Information about the device you use to access our Services, including IP address, browser type, operating system, and device identifiers.
  • Cookies and Similar Technologies: We use cookies and similar technologies to recognize you, remember your preferences, and personalize your experience.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Services
  • Process your transactions and send related information
  • Send you essential service communications (via Resend)
  • Respond to your comments and questions
  • Monitor and analyze trends, usage, and activities
  • Detect, prevent, and address technical issues
  • Comply with legal obligations

Email Communication Specifics

We use Resend exclusively for transactional emails only. These include:

  • Account verification and confirmation emails
  • Password reset emails
  • Security and login notifications
  • Important account or service status updates
  • Billing and subscription notifications

We do NOT send: Marketing blasts, promotional campaigns, newsletters, or unsolicited emails.

4. How We Share Your Information

We do not sell your personal information to third parties. We only share information in the following circumstances:

Service Providers:

We share information with third-party vendors who provide services on our behalf:

  • Resend: For transactional email delivery
  • Payment Processors: For secure payment processing
  • Hosting Providers: For secure data storage
  • Analytics Services: To understand how our Services are used

Legal Requirements:

We may disclose information if required by law, such as to comply with a subpoena or similar legal process.

Business Transfers:

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication mechanisms
  • Secure development practices
  • Regular security training for our team

6. Your Rights and Choices

Access and Correction:

You can access and update your account information at any time through your account settings.

Data Portability:

You can request a copy of your personal data in a structured, commonly used format.

Deletion:

You can request deletion of your personal data, subject to certain legal exceptions.

Email Preferences:

You can manage your email preferences in your account settings. You can unsubscribe from non-essential emails at any time by clicking the unsubscribe link in any email.

Cookies:

Most web browsers are set to accept cookies by default. You can usually set your browser to remove or reject cookies.

7. International Data Transfers

Our Services are provided from the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States.

We comply with applicable data protection laws, including the GDPR for users in the European Economic Area (EEA).

8. Children's Privacy

Our Services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we learn we have collected personal information from a child under 16, we will delete that information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: privacy@osenderibo.icu

Address: NovaPulse Data Protection Officer

Website: https://osenderibo.icu

Last Updated: October 26, 2024